I suggest you ...

Error alerts/log for library

If a user encounters an error such as "Full Text Failure - Your institution does not have access to this title. Please see your library for assistance", chances are they won't contact the library. It would be great if there was an option for the library to somehow be able to access a log or alert that these errors are occurring, so then we may properly update our holdings

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • AdminJohn @ Third Iron Support (President, Third Iron Library Technologies) commented  ·   ·  Flag as inappropriate

        This is actively done by our operations staff and libraries are notified when we see something that may require the library to address an issue. Because of the complexity of e-resource access and the numerous variables that can cause a failure, this extra layer of human intervention is needed to eliminate false positives so at this time we don't see the opportunity to create a raw report but know that this activity is being done nonetheless!

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