If you run into trouble, and things seem a bit "off," one common fix is to perform a "cold start."
A cold start forces certain settings within the app to reset, potentially helping to alleviate the problem. This should not be necessary under normal circumstances, but if you contact support about your issue, they may advise you to do this. It's very simple, takes just a few moments, and can be useful when dealing with other misbehaving iOS apps, too.
iOS 12 & newer
Devices without a home button:
- Quit BrowZine by swiping up from the bottom of your screen (just below the center of your docked apps) and pausing in the middle of the screen. Then swipe up on the app's preview to close it.
Devices with a physical home button:
- Double tap the home button (the physical button underneath the screen) to see recently used apps. Swipe up on the BrowZine app's preview to close it.
- Find BrowZine again on your iPad or iPhone and tap to launch it again. This will now be a "cold start" of the app.
- If your issue continues to persist, please contact support for further guidance.